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Frequently asked questions

Have other questions? Get in touch with our team via hello@ourgen.co.uk

What is OurGen?

OurGen is largest curated directory of student careers information. It also serves a global community for today's younger generation to become successful professionals.

We believe your career is your life as an adult and without a good start, it closes opportunities for a successful life. No student should face barriers to achieve their dream career, yet information and networks are impossible to navigate and find. OurGen helps students find specific content and events to educate them on how achieve a career they love.

Where does OurGen source its content?

It started out as a crowdsourced spreadsheet: That spreadsheet had about 20 contacts who worked at different companies. That was great to start with, but crowdsourced information has, by nature challenges with reliability and consistency.

For example, some people had contacts already in the company meaning they skipped some stages of an application, or they applied for a job 5 years ago with different hiring processes.

To mitigate this, we switched to a publishing model, where we have a team of content creators who are introduced to a contact at a company who is recently employed by them. Our team members individually interview each insight using the same method and questioning. We then get the raw information and put it through screening, comparing it to similar insights, using our knowledge of company's processes and cross checking with our other experts.

I haven't received my invite to join the community

If you are a current Monthly Member, go to Community, and manually request a new invite.

If you are on the Free or Week Pass tiers, then you are not eligible to join. You need to upgrade membership to get invited.

I can't login to OurGen

No problem! Contact our support team here:

Contact support

Can I cancel my OurGen membership?

Sure! You can do so here:

Cancel your membership

I haven't received my refund yet

We instantly refund your payment via Stripe when you cancel your membership.

Refunds may take 3 to 14 business days to return to your account. Your bank or credit card company may require additional time to process your refund. If you haven't received it after 14 days, please contact your bank or credit card company. We're fast but banking infrastructure can be slow.

Can I change my payment method?

Yes! Go to the Profile page, under billing enter the Stripe payment portal and change your details there.

How can I get invited to events?

Most of our events are for Monthly Members only. From time to time, we do extend our invites to other members, so watch your inbox for any emails from us.

You can upgrade to our Monthly plan to access event invites.

Upgrade my plan

Do you offer bulk discounts?

Yes we do!

For student communities (e.g. societies, universities...) we can provide up to 75% off monthly membership for each student.

For charities and NPOs, we can provide free annual membership for each student.

To learn more about bulk discounting, first make an application for your community by clicking the button below:

Make application

Can I use OurGen for free?

Yes you can. We offer a free plan that includes a basic overview in most content types.

I didn't receive the link to verify my email

Sometimes email providers flag ourgen.uk as spam. Check your Spam or Junk folder to find out if our emails ended up there. If you're using Gmail, also check your promotions and social tabs for our emails.

Add OurGen's email addresses to your address book to make sure we never get lost: hello@ourgen.co.uk

If it still doesn't work, try changing your email on age, and you'll receive a new link to verify that email.

I forgot to cancel my membership and was charged

You can refund your last subscription payment if it was made recently: check the Settings page for the refund period. You can do so by cancelling your membership. You may cancel your membership at any time which will end your subscription and avoid any future payments.

After canceling, you're automatically refunded and receive a receipt. Note: if your last payment was not recent we cannot refund it: check the Settings page for the refund period.

How do refunds work?

You don't need to contact us to get a refund:

If you were charged for renewal but didn't want to remain a member, you can refund your last payment by canceling your membership within 7 days of your auto-renewal payment. This will automatically refund your last payment.

If your last payment wasn't in the last 7 days, we can not refund your payment but you can still cancel your membership which will stop you from getting any new charges in the future.

What happens if my payment fails?

Payments can fail for all kinds of reasons, but here are a few things worth double-checking.

Make sure you typed in the card details correctly and that your card hasn’t expired, and try a different card.

I don't recognise a charge

To see all your charges, a description of them and downloadable invoices and click on Billings. Scroll down to Payment History. Click the download icon on the right to download your invoice.

Can I get recruited through OurGen?

Unfortunately, no. OurGen does not connect employers to students in any way. However, we are working with employers to develop a space on our platform in the future for students to make applications.

Is OurGen hiring at the moment?

Yes we are! Go to our About page.

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